Mette Refsgaard

Mette is a Principal Consultant at Devoteam, with 20 years of experience in HR, development of competencies, digitization and change management. Mette focuses on innovation of HR for the digital age; with the integration of digital solutions to enhance employee experience, as well as the value HR contributes. She graduated from CBS with a cand.merc in HRM and has gained considerable work experience from PWC, The Coca-Cola Company, Carlsberg,, NNE, Dansk Flygtningehjælp and DSB.


Susanne Hansen, Head of Digitalization and Development in GroupServices, Copenhagen Municipality. Susanne has many years of managementexperience from both the state and the municipality to support the efficiencyimprovement agenda in the administrative area, among other things throughdigitization and optimization. Susanne has recently been the project managerfor the implementation of the Service Platform in the Municipality ofCopenhagen, today she is responsible for continuing the goal of fully automatingadministrative tasks in Group Services.

Presentation: How Can HR Tech Used in Daily Business Help Improve Employee Experience and Efficiency?

In a world where the current business rules and HR processes come in short, we need to rethink how we make use of the new possibilities digitalisation gives, both to enhance the employee experience, as well as the efficiency of services. In the presentation, we will disucss:

  • How does mega trends in business change the way HR will add value 
  • Which (digital) competencies need to be developed? 
  • How do you create great employee experiences using HR tech? 
  • How can you improve the efficiency of your HR services?

Case: Serviceplatform at the Municipality of Copenhagen

Susanne Ninna Hansen will tell about The Municipality of Copenhagen's implementation of a new Service Platform incl. automations and RPA. The purpose of the project was to enhance the employee experience as well as improve the efficiency, quality and compliance of administration processes related to pay, personnel, finance and personnel law issues. The project supports the long-term strategy for better and cheaper administration. The Service Platform has 30,000 users including both case managers, managers and employees with different needs. Change management and user involvement have been key tools in a successful implementation.